F.A.Q

 

Do I have to create an account to shop?

No. But, by creating account, it makes you easier to shop. You can also gain another benefits such as discount coupon and special offers.

 

How I could get registered?

You can do the registration with login/register link at the top right corner of the web pages. Fill out your email and password on ‘create your account’ section and then click register.  You can now fill your personal detail data, or you can do it later.

It’s more convenient for you connect with us with your facebook, twitter or google account.

 

Is the payment process in BLACK FOOT safe?

Our payment process is secure and we always keep your personal data private. Your data is secure with us and will not be used for any purpose without your permission.

 

Why I can’t find a payment confirmation form?

That’s because you are not logged in or registered. But it’s okay, you just click here.

 

How do I track my order?

You can track your delivery order on your order detail trough your account menu. Just click the orange button.

 

Can I change or cancel my order?

Yes, you can. As long as we haven’t proceeded the delivery. Just contact us to proceed the cancellation.

 

What if  I receive a product that does not match my orders?

We always handle your order carefully. But, if it happens, you can fill out the return form trough your account menu.

 

Can the product I have been purchased be returned?

We want you to be fully satisfied with every item you purchase. If, for whatever reason, you are not satisfied with your purchase, we will accept returns. You can fill out the return form trough your account menu. For more details, see the return policy.

 

Why I can’t find a return form?

That’s because you are not logged in or registered. But it’s okay, you just click here.

 

I have a discount coupon, how do I use it?

Go to your cart, and apply your coupon. Or, when you are about to checkout, you will be asked if you have a discount coupon. There you can apply your coupon.

 

Does BLACK FOOT have any physical stores?

No. We don’t  want to spend such an expensive cost to run a physical store, which could affect the selling price. We manage to deliver a quality product with an affordable price.  BLACK FOOT  is an online store where you can shop 24 hours a day. Products can only be ordered via website and will be sent directly to your address.

 

Please feel free to contact us if you have any further questions.